Job description

Join our Team Germany currently composed of 8 people: a Managing Director, a Head of Operations, 4 Sales Executives, 1 Marketing Manager and 2 working students.

Your role: As a Customer Success & Support Manager at Hublo, your mission will be to guarantee the adoption of our product and the loyalty of our customers in the long term.

Your missions:

• Build and grow our customer relationship
  • Manage a portfolio with a broad variety of clients, in direct relation with the General Management and the Human Resources Department of healthcare establishments ranging from 100 to 15000 employees
  • Ensure a qualitative onboarding, both technically and process wise and conduct trainings with the users
  • Build and develop an excellent long term relationship
  • Deep-dive in your clients challenges, anticipate their product needs and then drive a product expansion strategy that will help them meet their goals
• Ensure customer satisfaction
  • Monitor the platform’s usage and performance indicators of your clients to define and build the success plan adapted to each one
  • Conduct business reviews with your clients to measure the usage and the impact of Hublo, ensuring they benefit from a successful experience and meet their goals
  • Proactively identify usage habits and emerging needs to guarantee accounts renewal and prevent churn
  • Be the guarantor of customer satisfaction by being responsive and listening to solve their problems
• Contribute directly to Hublo’s growth
  • Identify upsell opportunities and implement strategies to grow your accounts

Preferred experience

• You are familiar with SaaS business models and have worked in Customer Success/Operations before
• You have worked in big facilities where you needed to be autonomous and respect processes or have worked in Start ups where you needed to create processes and structures yourself
• You demonstrate a strong work ethic and are customer focused
• You are fluent in both German and English

What we offer

• A tailor-made onboarding program allowing you to build your skills very quickly in your position, and to discover Hublo's organization, products and teams
• An agile structure, on a human scale, which values initiative and creativity
• Regular trips to Paris so that you can have face-to-face meetings with your French colleagues
• The opportunity to grow in the right direction, with a structured career plan, allowing you to continue learning and developing your skills
• A high-impact product, which helps thousands of healthcare establishments and caregivers every day to better address HR topics
• An eco-responsible company, that cares about the environment and takes concrete actions to limit its carbon impact

Our advantages

• A competitive package 📈
• A flexible total remote working policy 🏡.
• Access to thousands of activities thanks to our partner Urban Sports 🤸🏼🏋🏻
• Participation in several team or company events 💃

 Recruitment process

• An interview with Marie, Talent Acquisition (30 min)
• An interview with your future manager Giulia, Head of Operations Germany (1h)
• A case study to do at home and a rendering of the case study with Giulia and a French CSM Team Lead (1h)
• A cultural fit interview with a member of the team (45 min)

Hublo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.