Your role will be to help our clients facing teams gain in speed, accuracy, efficiency and performance by providing them with the right tools and processes.

Job description

• Roll-out our Revenue Operations strategy (data, tools, processes)
• Be a thought partner and primary advisor to team leaders within the Client department
• Collect and satisfy the client relations needs of the Sales and Customer Success and Admin functions to facilitate their daily work and reduce their operational load (scoring, nurturing, tiering, routing, workflows, knowledge…)
• Lead the administration and optimisation of our CRM (Hubspot, Planhat), invoicing solution (Chargebee) and our other internal stack tools (Zendesk, …) to ensure data quality and to support the growth of the Client department (Sales, Customer Success, Marketing and User Care)
• Continuously build up and monitor existing integrations within our tool stack and be proactive in identifying and solving potential bugs
• Work closely with the Data team to help internal stakeholders think and build operational dashboards to monitor their performance
• Leveraging those dashboards, drive continuous improvement through standard operating business reviews, including weekly forecast and metric reviews in addition to monthly and quarterly go-to-market business reviews
• Analyse teams KPI proactively and suggest creative solutions to solve bottlenecks in our business processes
• Define/deploy new operational processes and ensure rigorous adoption across the Client department (pipeline hygiene, account ownership, discounting, etc.)
• Support periodical planning cycles, including setting goals, territory design, incentive mechanisms and cascading our financial business plan
• Document in user-friendly bibles and communicate regularly everything you put in place, and continuously train the teams so that they appropriate the tools and processes for their daily use

Preferred experience

• Meaningful experience in business operations role in a tech company or a fast growing scale-up or consulting firm.
• Strong technical and project management skills alongside a proven business acumen and successful past collaboration with client-facing teams.
• Technical problem solving
• Ability to drive change
• French and English fluent

Perks & benefits

Perks
Our team members are our #1 asset! We offer them great perks so they feel good about working for us!

• A fair and competitive salary package 
• A tailor-made onboarding program to discover Hublo's organization, products and teams
• A flexible remote working policy
• Macbook environment

Office & Team Life

• A dynamic and multicultural team of 10+ nationalities
• The ability to work in several locations: Cologne, Paris, Sophia-Antipolis
• Yearly offsite (long week-end in the French Alps or Portugal just to name a couple)
• A chance to contribute to improving the healthcare system in Europe

 Recruitment Process

• Telephone interview with Pia or Pierre (Talent Acquisition) (30 min)
• A business interview with Antoine (CEO) & Jules (Head of Data), (1h) - Visio
• A Study Case to do at home
• Study Case with Dorothée (Head of Sales) & Sharon (Team Lead CSM) (1h)
• Cultural Fix interview with Adrien (CPO) & Irwin (CFO) (1h)

Hublo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.